Those of us who have done a lot of retail
hiring understand that
it comes with its own special challenges. We are generally choosing from a pool of younger less
experienced applicants. Along with the inexperience comes less job
stability and not much to go on in terms of hiring indicators.
Because it is endemic, we sometimes take a fatalistic view of the
high turnover in the retail industry.
That fatalism leads to a ďhire almost anyone
and see if they work outĒ attitude. Our favorite employment test is
a mirror under their nose to see if they are breathing. We use that
method, even though we know it is ineffective, because it is free
and after all they wonít stay long anyway.
Having spent the first 30 years of my working
life in hiring positions in retail I am speaking from personal experience
rather than throwing stones.
You Can Do Better
I used the PASS III pre-employment test,
in retail hiring, for over 6 years. I have personally
administered hundreds of
them and hired people based on the results. I have seen
firsthand the value
of having additional insight into an applicantís attitudes before making a
hiring decision. I can also tell you that a personís
attitudes do accurately predict future behavior and performance.
In my experience, the major value of the PASS
III is in telling you who is most likely to cause you problems. If
you are a retailer you are familiar with old 80/20 rule. (80% of
your sales come from 20% of your SKUís) In retail hiring it is more
like the 10/90 rule. Ten percent of your employees cause ninety
percent of your problems. If you follow that thinking, it means
by cutting the 10% problem people in half you will reduce your
employee related problems by 45 percent. Now, is that worth $12 a test?
Click here to see more
about PASS III
Be a Hero in Your Company
We all know that management is not excited about new spending especially
for non profit generating departments. I am sure you have
heard people talk about "making HR a profit center". Well,
this is how you do it. Every dollar you spend on PASS III will
return at least three dollars on the bottom line. It has
proven that over the course of 15 years in thousands of companies.
The Return On Investment will happen by:
Reducing employee turnover by making better hiring decisions
Reducing shortage by hiring more honest people
Reducing operational problems by hiring people who have a good work
Your store operations management can concentrate more on business
and less on problem employees.
We Can Help
If you have problems with:
Shortage, Employee Turnover, Work Comp
or Customer Service and you think better hiring could help, give us
a call. You can buy 25 PASS IIIís for $300 and prove it for
yourself. Click here to
get a free sample.
We donít charge for setup, training or consulting. Donít
forget to ask about the free Follow-up Interview Worksheet.